Privacy Policy

Your privacy is important to us. Therefore, we have created a privacy policy that covers how we collect, use, disclose, transfer, and store our customers' information.

The customer may be asked to provide personal and commercial information. The customer is not obliged to provide the requested personal information; however, if they choose not to do so, in many cases we will not be able to provide our products or services or respond to any inquiries.

You agree not to use this website for illegal or prohibited purposes.

www.vibra.pt belongs to:

Name: LUX AETERNA AVORUM UNIPESSOAL LDA

Address: Rua Professor Noronha Feio, nº 14 2790-400 Queijas, Portugal

Tax ID (NIF): 517102862

Email: info@vibra.pt

COOKIES

Vibra.pt uses cookies on its website. Cookies are small text files containing relevant information that the access device (computer, smartphone, or tablet) stores via the internet browser when a website is visited.

The cookies used help improve the performance and browsing experience of users by increasing response speed and efficiency and eliminating the need to repeatedly enter the same information.

Placing cookies not only helps the website recognize the user's device the next time they visit, but is also essential for its operation. The cookies used do not collect personal information that identifies the user; they only store generic information, such as how or from where (country/location) the website is accessed and how it is used.

Cookies only retain information related to user preferences, and users can, at any time and through their browser, choose to be notified about the receipt of cookies and block them.

However, please note that refusing cookies may result in the inability to access some areas of the website.

Users may disable some or all cookies at any time. Each browser has its own configuration process. Not accepting cookies may prevent the use of some website features.

Vibra.pt may also use cookies in newsletters/emails for statistical purposes, allowing us to know whether they are opened and to track clicks on links or ads within the newsletter. Users can always disable newsletter/email communications from their customer area.

GDPR

1-Consent

Consent to the use of data provided by the customer.

In the footer, you will find a section dedicated to cookies and GDPR, where you can indicate whether your data may be used for marketing campaigns, statistical purposes, or solely for service provision.

The user may at any time change or withdraw the level of consent given for data processing by Vibra.pt and its partners.

2-Access / Portability

Provision of data collected and stored in the database.

Through the GDPR module located in the footer, you can access all your data. This includes identification data as well as billing-related information.

If the customer requests a document listing the data held by the company, it can be exported to Excel or CSV.

3-Anonymization

Anonymization/right to be forgotten is a customer right. If you wish to stop being contacted by phone or email, you may request to be removed from the company’s database.

The customer may request anonymity at any time, meaning their data will no longer be available in their customer profile.

This process is irreversible and can be carried out directly on our website via a dedicated form or, in case of questions or difficulties, by email or phone.

4-Activity Log

Keeping a record of all operations carried out with customer data is now mandatory and must be easily accessible.

All access to customer data is recorded in log files where such access is stored.

5-Operation History

Regarding operation history, a record must be kept of all actions performed.

In the operation history, users can view records of actions performed through the GDPR module, such as searches, data consultations, and anonymizations.

6-Retention

Data recorded for commercial transactions is retained in accordance with current Portuguese law.

Current law requires retaining records for a minimum period of 10 (ten) years.

Data collected for statistical and marketing purposes is retained for a maximum period of 1 year.

Personal data collected by Vibra.pt will be processed and stored within the European Union.

7-Security Breaches

Vibra.pt implements appropriate and necessary security measures to protect your data against accidental or unlawful destruction, loss, alteration, and unauthorized access.

In accordance with legislation, any security breach will be reported to the relevant authorities, and affected customers will be contacted as soon as possible, within a maximum period of 72 hours.

We are not responsible for identification data or other information you choose to submit in public areas such as comment sections or other publicly accessible areas we manage.

To the maximum extent permitted by law, we cannot be held liable for any claims, losses, or damages, including, without limitation, direct, indirect, special, punitive, incidental, or consequential damages related to cyber fraud, risks, or any circumstance in which your information is accessed or disclosed without our express authorization.

8-Data Collected

Only data provided by the user during the purchase process and/or browsing on our website is collected and stored.

The accuracy and consistency of this data are the responsibility of the user, who should confirm the provided data in the order confirmation email.

Vibra.pt is not responsible for incorrect data entry during the ordering and/or registration process.

Data may be processed directly by Vibra.pt or by subcontracted entities for purposes such as shipping, SMS notifications, payment processing, satisfaction surveys, sales support, and after-sales service.

Vibra.pt and/or its subcontractors may contact you by mail, email, or phone to request information or clarification regarding orders, product feedback, website performance, or service satisfaction.

Data processing is necessary for fulfilling the sales contract or for pre-contractual steps requested by the customer, such as quotations.

We do not knowingly collect personal information from minors. As a parent or legal guardian, please do not allow your children to submit personal information without your consent.

9-Data Protection

The entire browsing and ordering process on the website is encrypted using SSL over TLS, ensuring the security and integrity of data during transmission.

Vibra.pt recommends using an up-to-date browser and the latest operating system to ensure maximum security.

All data is stored in data centers with controlled physical access and protected by advanced security systems against intrusion.

Various physical, logical, technical, and organizational measures have been implemented to protect personal data against unauthorized access, loss, misuse, or alteration.

The user has the right to lodge a complaint with a supervisory authority, namely the National Data Protection Commission, in case of non-compliance by Vibra.pt.

All collected data is used exclusively for the provision of our services and is not shared with third parties.

Vibra.pt may use subcontractors for hosting IT systems, in accordance with applicable laws, and such entities are obliged to maintain confidentiality and ensure data security.

Personal data may also be disclosed to courts and competent authorities in compliance with legal requirements.

For your privacy, we recommend not including sensitive or confidential personal data in emails sent to us.

Please do not send credit card numbers or sensitive information via email; if this occurs, it will be immediately deleted without prior consent.

10-Data Provided to Third Parties

Although you are on a website managed by Vibra.pt, you may be redirected to third-party websites.

Occasionally, we may include or offer third-party products or services on our platforms.

These third-party websites have separate and independent privacy policies.

These policies are not managed or controlled by Vibra.pt, and we are not responsible for their content or activities.

However, we strive to protect the integrity of our website and welcome your feedback about them.

We also recommend carefully reading the terms and conditions and privacy policies of such websites before submitting any personal data.

11-Changes to the Privacy Policy

These terms regarding the processing of personal data may be changed at any time without prior notice.

Such changes will be properly published on the website in a clearly visible format for users.